I got a past-due email and opened the tenant portal right away.
A late fee was sitting on the ledger, even though I had already dropped my rent envelope into the office box drawer.
I went to the office and pointed to the drawer where I paid.
The manager opened it and started flipping through envelopes.
Then he stopped and asked if I was sure I used that drawer.
I showed him the portal screen with the late fee and asked if they could remove it while they checked.
He said accounting had to review it.
Standing there by the open drawer, he told me the rent envelope was missing.
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