I booked the service elevator for move-out week and took a screenshot because I do not trust portals with my blood pressure.
Good thing.
On moving morning, the reservation was gone.
The schedule screen showed another tenant in my time slot, and my movers were already double-parked outside with the truck open.
I went to the desk and showed the screenshot.
The person there looked at the screen, then at my phone, then said the system must have refreshed overnight.
That was not comforting.
My couch was wrapped, my boxes were stacked, and the elevator I reserved apparently had amnesia.
We waited in the lobby until the other move finished.
The movers charged me for the extra time.
If you’ve dealt with something like this, you’re not the only one. Share your story.