I woke up in a hoodie and reached over to touch the bedroom radiator.
Cold.
I opened the maintenance portal because I had already filed a ticket for it.
The request was marked “Closed.”
I tapped into it, looking for a note or anything saying what they fixed. Nothing useful. I tried to reopen it, but the system pushed me into a satisfaction rating like the job was done.
I typed that the radiator was still cold and hit submit.
The page kicked me back to the same closed ticket.
I checked the radiator again. Still cold.
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