I opened the rent portal after payday and saw the month listed twice.
The first line looked normal.
The second one had a late fee attached, and the balance at the top jumped like I owed both.
I clicked into the duplicate entry, then pulled up my payment confirmation email so I could copy the timestamp.
I sent accounting a screenshot with both lines visible.
The only response was an automatic message about high volume.
No correction. No real reply. No way to flag the duplicate inside the portal.
When I checked again, the duplicate rent line and late fee were still sitting there.
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